Refunds & Cancellation
Effective 1 August 2026 · Consistent with the Electronic Communications and Transactions Act 25 of 2002 and the Consumer Protection Act 68 of 2008
The short version. Seven days to change your mind, no reason needed. Month-to-month after that, on 30 days’ notice. Media we have not spent comes back to you. If we get it wrong, we fix it or refund it.
Seven-day cooling-off
If you are a natural person buying from us electronically, section 44 of the ECT Act entitles you to cancel within seven days of concluding the agreement, without giving a reason and without penalty. We refund everything you have paid within 30 days of cancellation.
If you ask us in writing to begin work inside those seven days and we do, the cooling-off right falls away for the work already performed. We always tell you before that happens, so it is never a surprise.
Cancelling a monthly subscription
- Cancel at any time by emailing support@blinknow.co.za. We confirm in writing within one business day.
- Notice period is 30 days. Your service continues and is billed for that period.
- We do not refund a month that has already been delivered.
- Where a minimum term applies it is stated in writing before you sign, never afterwards.
- On cancellation we give you an export of your data within 15 business days. It is yours.
Setup and build fees
Setup fees cover work performed at the start of an engagement. They are refundable in full before work begins, and are not refundable once it has, except where we fail to deliver what was agreed.
The Baseline Diagnostic
The diagnostic is a once-off purchase. Because the deliverable is the report, it is refundable in full up until the point we begin fieldwork, and not afterwards. Where you proceed to a monthly plan within 30 days, the full diagnostic fee is credited against your first month.
Certification fees
Where a belt has been assessed and awarded, that portion of the fee is not refundable. Belts in a purchased pathway that have not been started are refunded in full.
Advertising and media budgets
Media is billed at exactly what we pay the platform, with no mark-up. Any budget we hold and have not spent is refunded in full within 15 business days of cancellation.
If we get it wrong
If a deliverable is not what we agreed, tell us within 14 days and we will correct it at no charge. If we cannot correct it, we refund the amount you paid for that deliverable. Nothing in this policy limits your rights under the Consumer Protection Act or the ECT Act — and under section 48 of the ECT Act, any term purporting to exclude those rights is void.
Billing errors and disputed charges
Report a suspected incorrect charge to billing@blinknow.co.za. We acknowledge within one business day, investigate within five, and refund any error in full within 10 business days of confirming it. Please contact us before raising a chargeback — it is almost always faster.
How refunds are paid
Refunds are made to the original payment method. Where that is not possible we pay by electronic funds transfer to an account in the same name.
